How to make a complaint

Everyone in the NHS tries hard to provide a good service for patients. But sometimes things do go wrong.

If you are not happy with the service you have received, you have a right to complain.

The first thing you should do is to talk to the member of staff concerned or the Patient Advice and Liaison Service (PALS) where you received your treatment or care.

This may mean that your concerns are dealt with quickly and you will not need to make a formal complaint.

But if you do wish to make a formal complaint, please contact the complaints manager.

All complaints to the NHS are taken seriously. Once investigated, they can often lead to improvements being made to local health services.

If you have a complaint or concern you should contact:

Customer Care Manager
NHS Dorset
Quality Directorate
Customer Care Team
Vespasian House
2nd Floor, West Wing
Bridport Road
Dorchester
DT1 1TS

telephone: 01305 368914
send an email: complaints@dorset-pct.nhs.uk

We are currently experiencing technical issues with this email address so please cc any correspondence to PALS@dorset-pct.nhs.uk.